Technical Assistance

---

Any technical assistance or application suggestions made by Internal Tool, Inc. personnel are only to assist the customer and in all cases use of such information is soley the customer's responsibility.

Shipping Terms

---

All shipments are FOB Internal Tool, Inc. La Verne CA. unless otherwise specified. Normally terms of payment on open accounts are 1% 10 NET 30 days from the date of invoice.

Past Due Accounts

---

Net accounts are considered past due at 30 days from the date of invoice. Past due acccounts are subject to shipment and production hold at the discretion of Internal Tool Inc. Internal Tool, Inc. reserves the right to place any past due account on hold until all past due invoices are paid.

Return Policy

---

Any discrepancies in shipments recieved by you must be reported immediately. Such merchandise will not be accepted by us for return unless assigned a return authorization number. Any merchandise returned must be accompanied by a copy of our invoice indicating our return authorization number. Any merchandise that has been misused, abused, or is otherwise in non- saleable condition, will not be accepted for return by Internal tool, inc. Merchandise returned that is found to be in compliance with the aforementioned policy will be refunded the full purchace price, subject to a reasonable restocking charge. Merchandise will not be accepted for return after 30 days from receipt.

Credit Policy

---

Internal Tool, Inc. will not honor any credit that has not been expressly issued by Internal Tool, Inc. Any payments recieved that are found to be short paid for any reason without a credit issued by Internal Tool,Inc. will be promptly returned to the customer. The customer will have their account put on hold, or their shipping status changed to COD, at the discretion of Internal Tool, Inc. until the invoice has been cleared.

Telephone Orders

---

Telephone orders are accepted at the risk of the purchaser and shipments made before receipt of confirmation are for the special convenience of the customer. Internal Tool Inc. is not responsible for any shipping errors incurred as a result of a telephone order.

Special Orders

---

Orders for items marked as "specials" or items not stocked by Internal Tool, Inc. are considered special orders. Special items are subject to minimum order quanities and/or special handling charges with allowable over/under-run of 10%. All special orders are non-canceable and special orders manufactured per print or instruction are non returnable.

Backordered Items

---

All Backordered items will be shipped in the same manner as the items on the original purchase order, unless specified in writing by the customer.

Shortage or Error

---

All claims for shortages or shipment error must be made within 10 days after reciept of shipment. invoice number and EDP number must be referanced. Our liability is limited to replacement of merchandise or refund of purchase price, at the discertion of Internal Tool Inc.